Privacy Policy

Last Updated: August 28, 2026

This Privacy Policy explains how Next Level Electronics Inc., operating the website MOMENGAMES at https://momengames.com/ (“MOMENGAMES,” “we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

We are committed to protecting your privacy and handling personal information responsibly and transparently.

1. Who We Are

Business Name: Next Level Electronics Inc.
Website: https://momengames.com/
Email: su*****@********es.com
Telephone: 804-477-8489
Address: 259 E 167th St The Bronx, NY 10456

MOMENGAMES sells gaming products and accessories, including customized game controllers and related products.

2. Personal Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide Directly

We may collect information such as:

  • Name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Account username and password;
  • Order information;
  • Product selections;
  • Controller customization selections;
  • Custom text, images, artwork, or design instructions you submit;
  • Customer-service communications;
  • Return, refund, or warranty information;
  • Reviews and comments; and
  • Any other information you voluntarily provide.

Order and Transaction Information

When you place an order, we may collect:

  • Products purchased;
  • Controller model or configuration;
  • Customization options;
  • Purchase amount;
  • Currency;
  • Order number;
  • Payment status;
  • Shipping method;
  • Tracking information;
  • Delivery status;
  • Return or refund history; and
  • Warranty or support records.

Payment Information

Payments are processed through third-party payment processors.

We generally do not directly store complete credit-card numbers or card security codes.

We may receive limited transaction information from payment providers, such as:

  • Payment confirmation;
  • Transaction ID;
  • Payment method;
  • Card type;
  • Last four digits of a card;
  • Billing country; and
  • Fraud or transaction-risk information.

Your payment provider processes your financial information according to its own privacy policy and terms.

3. Account Information

If you create an account on our website, we may store information such as:

  • Name;
  • Email address;
  • Billing and shipping addresses;
  • Order history;
  • Account preferences; and
  • Login information.

You may generally review or update your account information through your account page.

You are responsible for protecting your account credentials and notifying us if you believe your account has been accessed without authorization.

4. Custom Product Information

Because MOMENGAMES may offer customized game controllers, customers may provide information necessary to prepare their requested designs.

This may include:

  • Color preferences;
  • Button configurations;
  • Controller features;
  • Custom names or gamer tags;
  • Artwork;
  • Images;
  • Logos;
  • Design instructions; and
  • Other customization requests.

Please do not submit sensitive personal information through customization forms.

You should only submit artwork, images, names, logos, or other content that you have the right or permission to use.

We may share necessary customization information with production, printing, assembly, or fulfillment partners solely for the purpose of completing your order.

5. Comments and Reviews

When visitors leave comments or product reviews, we may collect:

  • Information entered in the comment or review form;
  • Name or display name;
  • Email address;
  • IP address;
  • Browser information; and
  • Other technical information used to prevent spam or abuse.

If the website uses Gravatar, an anonymized string created from your email address may be provided to the Gravatar service to determine whether you use that service.

The Gravatar service is operated by Automattic and is subject to Automattic’s own privacy policy.

After a comment or review is approved, your profile image, display name, review, or other information you chose to publish may be visible publicly.

Please do not include private or sensitive personal information in public comments or reviews.

6. Media and Uploaded Files

If you upload images or other files to our website, those files may contain metadata.

For example, photographs may contain embedded location information such as EXIF GPS data.

You should remove sensitive metadata from files before uploading them if you do not want that information included.

We may store customer-uploaded files for the period reasonably necessary to process an order, provide customer service, manage a warranty claim, resolve a dispute, or comply with legal requirements.

7. Contact Forms and Customer Service

When you contact us through a form, email, telephone, or other communication channel, we may collect:

  • Name;
  • Email address;
  • Telephone number;
  • Order number;
  • Product information;
  • Message content;
  • Images or videos;
  • Troubleshooting information; and
  • Other information necessary to respond to your request.

We use this information to provide support, process requests, resolve disputes, and improve our services.

8. Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

  • IP address;
  • Device type;
  • Browser type;
  • Operating system;
  • Language;
  • Approximate location derived from IP address;
  • Referring website;
  • Pages visited;
  • Time spent on pages;
  • Links clicked;
  • Cart activity;
  • Checkout activity;
  • Cookies and similar identifiers; and
  • Website performance or error information.

This information may be used for website functionality, security, analytics, fraud prevention, and advertising.

9. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may be used for the following purposes:

Essential Cookies

These cookies support important website functions such as:

  • Shopping cart functionality;
  • Checkout;
  • Account login;
  • Security;
  • Session management; and
  • Remembering preferences.

Functional Cookies

These may remember:

  • Language preferences;
  • Currency preferences;
  • Login status;
  • Display preferences; and
  • Other website settings.

Analytics Cookies

Analytics technologies may help us understand:

  • How customers find our website;
  • Which pages they visit;
  • How they interact with the website;
  • Website performance; and
  • Which products or content are most useful.

Advertising Cookies

Advertising technologies may be used to:

  • Measure advertising performance;
  • Identify conversions;
  • Conduct remarketing;
  • Create advertising audiences; and
  • Display advertisements that may be more relevant to visitors.

Where required by applicable law, non-essential cookies will be used only after obtaining appropriate consent.

You can manage cookies through your browser settings and, where available, our cookie-preference tool.

Disabling some cookies may affect website functionality.

10. Analytics and Advertising

We may use third-party analytics and advertising providers, such as:

  • Google Analytics;
  • Google Ads;
  • Google Merchant Center;
  • Google Tag Manager;
  • Meta/Facebook advertising tools;
  • Microsoft Advertising;
  • Other analytics, marketing, or advertising providers.

These companies may receive information about your browser, device, website activity, purchases, and interactions with advertisements.

Their use of information is governed by their own privacy policies.

Where applicable, you may manage advertising preferences using our cookie-consent tool or the privacy controls offered by the relevant platform.

11. Embedded Content and Third-Party Websites

Our website may contain embedded content or links from third-party services, including:

  • Videos;
  • Images;
  • Social-media content;
  • Reviews;
  • Payment services;
  • Shipping services; and
  • Other external websites.

Embedded content may behave as though you visited the third-party website directly.

Those services may:

  • Collect information about you;
  • Use cookies;
  • Track interactions;
  • Associate activity with an existing account; or
  • Use information according to their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites.

12. How We Use Personal Information

We may use personal information to:

  • Operate and maintain our website;
  • Create and manage customer accounts;
  • Process purchases and payments;
  • Prepare customized products;
  • Confirm orders;
  • Fulfill and ship orders;
  • Provide tracking information;
  • Communicate with customers;
  • Provide customer service;
  • Handle returns, exchanges, refunds, and warranty claims;
  • Detect and prevent fraud;
  • Protect website and account security;
  • Maintain business and accounting records;
  • Analyze website performance;
  • Improve products and services;
  • Measure advertising performance;
  • Conduct marketing where permitted;
  • Enforce our terms and policies;
  • Respond to legal or regulatory requirements; and
  • Establish, exercise, or defend legal claims.

13. Legal Bases for Processing

Where applicable privacy law requires a legal basis for processing, we may rely on:

Contract

We process information when necessary to:

  • Process your order;
  • Customize your product;
  • Accept payment;
  • Deliver your purchase;
  • Handle returns or warranties; and
  • Provide customer support.

Legitimate Interests

We may process information where reasonably necessary to:

  • Operate our business;
  • Protect our website;
  • Prevent fraud;
  • Improve products and services;
  • Understand website performance; and
  • Provide customer support.

Consent

We may rely on your consent for:

  • Marketing communications;
  • Certain cookies;
  • Personalized advertising; and
  • Other processing where consent is required.

You may withdraw consent where applicable.

Legal Obligations

We may process information to comply with:

  • Tax laws;
  • Accounting requirements;
  • Consumer-protection laws;
  • Court orders;
  • Government requests; and
  • Other legal obligations.

14. Who We Share Personal Information With

We do not sell your personal information for money.

We may share personal information with service providers when necessary to operate our business.

These may include:

Payment Processors

To process and verify payments.

Shipping and Logistics Providers

To:

  • Prepare shipments;
  • Deliver orders;
  • Provide tracking;
  • Process customs documentation; and
  • Manage delivery claims.

Production and Fulfillment Partners

Where necessary to:

  • Manufacture;
  • Customize;
  • Assemble;
  • Print;
  • Package; or
  • Fulfill your order.

Website and Hosting Providers

These may include:

  • Website hosting companies;
  • Content-delivery networks;
  • WordPress or WooCommerce service providers;
  • Website security providers;
  • Backup providers; and
  • Technical-support providers.

Marketing and Analytics Providers

These providers may help us:

  • Understand website usage;
  • Measure advertising;
  • Manage marketing campaigns; and
  • Communicate with customers.

Professional Advisers

We may disclose information to:

  • Lawyers;
  • Accountants;
  • Auditors;
  • Insurers; and
  • Other professional advisers.

Legal and Government Authorities

We may disclose information when required by law or when reasonably necessary to:

  • Respond to legal process;
  • Prevent fraud;
  • Protect customers;
  • Protect our rights;
  • Investigate illegal activity; or
  • Cooperate with regulatory or law-enforcement authorities.

15. International Data Transfers

Our customers and service providers may be located in different countries.

As a result, personal information may be processed in countries other than the country where you live.

Privacy laws in those jurisdictions may differ from those in your country.

Where required by applicable law, we take reasonable measures to protect personal information transferred internationally, including using appropriate contractual, technical, or organizational safeguards.

16. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Retention periods may depend on:

  • The customer relationship;
  • Order history;
  • Warranty periods;
  • Tax and accounting requirements;
  • Fraud-prevention needs;
  • Payment disputes or chargebacks;
  • Legal obligations; and
  • Applicable limitation periods.

Examples may include:

  • Order and transaction information: retained as necessary for accounting, tax, warranty, fraud prevention, and legal purposes.
  • Customer account information: retained while your account remains active and for a reasonable period afterward.
  • Customer-service records: retained for a reasonable period after the matter is resolved.
  • Customization records and files: retained as necessary to complete the order, manage reorders, warranties, disputes, or quality-control issues.
  • Marketing information: retained until you unsubscribe or the information is no longer required.
  • Security information: retained for a reasonable period for fraud-prevention and security purposes.

Comments and reviews may remain publicly available unless removed in accordance with our policies or applicable law.

17. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access;
  • Loss;
  • Misuse;
  • Disclosure;
  • Alteration; and
  • Destruction.

These measures may include:

  • HTTPS encryption;
  • Access controls;
  • Password protection;
  • Website security monitoring;
  • Software updates;
  • Payment-provider security systems;
  • Fraud monitoring; and
  • Backup procedures.

No internet transmission or data-storage system can be guaranteed to be completely secure.

18. Data Breach Procedures

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain and remediate it.

Where required by applicable law, we will notify affected individuals, regulators, or other authorities within the legally required period.

19. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information;
  • Request correction of inaccurate information;
  • Request deletion;
  • Request a copy of your information;
  • Restrict certain processing;
  • Object to certain processing;
  • Withdraw consent;
  • Opt out of marketing;
  • Opt out of certain targeted advertising;
  • Request data portability; and
  • Submit a complaint to an appropriate privacy authority.

These rights may be subject to legal exceptions.

For example, we may retain certain information where necessary to:

  • Complete transactions;
  • Maintain tax or accounting records;
  • Prevent fraud;
  • Handle warranty obligations;
  • Resolve disputes; or
  • Comply with legal requirements.

20. California and Other U.S. State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the law and whether it applies to our business, these rights may include:

  • The right to know what personal information we collect;
  • The right to access personal information;
  • The right to correct personal information;
  • The right to request deletion;
  • The right to obtain a portable copy of information;
  • The right to opt out of certain sales or sharing of personal information;
  • The right to opt out of targeted advertising; and
  • The right not to receive unlawful discriminatory treatment for exercising privacy rights.

We do not sell personal information for monetary consideration.

Certain disclosures to advertising or analytics providers may be considered “sharing,” “sale,” or “targeted advertising” under some U.S. privacy laws.

Where legally required, we will provide appropriate opt-out mechanisms.

21. European Economic Area and United Kingdom

If applicable to you, privacy laws such as the GDPR or UK GDPR may provide rights including:

  • Access;
  • Correction;
  • Deletion;
  • Restriction;
  • Objection;
  • Data portability;
  • Withdrawal of consent; and
  • The right to complain to a data-protection authority.

Where we rely on consent, you may withdraw that consent at any time.

Where we rely on legitimate interests, you may have the right to object to certain processing.

22. Marketing Communications

If you subscribe to marketing communications, we may send you:

  • Product announcements;
  • Special offers;
  • Promotional information;
  • New-product information; and
  • Other marketing content.

You may unsubscribe at any time using the unsubscribe link included in promotional emails or by contacting us.

Even after you unsubscribe from marketing, we may continue sending transactional communications such as:

  • Order confirmations;
  • Shipping notifications;
  • Security notices;
  • Warranty information; and
  • Customer-service responses.

23. Automated Fraud Detection

We or our payment and security providers may use automated systems to evaluate transactions for potential fraud, unauthorized payment activity, or security threats.

Factors may include:

  • IP address;
  • Device information;
  • Transaction history;
  • Billing and shipping information;
  • Payment-provider risk indicators; and
  • Unusual account activity.

A transaction identified as potentially fraudulent may be delayed, declined, or reviewed manually.

24. Children’s Privacy

Our website is intended for customers who are legally able to enter into purchase transactions.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate parental authorization, please contact us so that we can investigate and, where appropriate, delete the information.

25. Business Transfers

If Next Level Electronics Inc. is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor organization will be required to handle personal information in accordance with applicable privacy laws.

26. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our business;
  • Changes to our website;
  • New service providers;
  • New technologies;
  • Changes in privacy laws; or
  • Improvements to our privacy practices.

When we update the policy, we will revise the “Last Updated” date at the top of this page.

Where legally required, we will provide additional notice of significant changes.

27. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how we handle personal information, please contact us:

Next Level Electronics Inc.
Website: https://momengames.com/
Email: su*****@********es.com
Telephone: 804-477-8489
Address: 259 E 167th St The Bronx, NY 10456